Client Services: Frequently Asked Questions

What is the estimated dispatch time for my purchase?

Braelyn London operates exclusively on a bespoke, made-to-order basis to ensure the utmost exclusivity and quality. Every piece is newly crafted to your precise colour and size specifications upon the placement of your order. Please allow up to 7 working days for the meticulous production of your item before it is entrusted to our premium courier partners.

Whilst we ensure swift dispatch from our atelier, please note that we cannot directly influence the courier’s transit times or delivery schedules. Orders placed after 15:00 on a Friday will be processed the following Monday. Any orders placed over the weekend will be attended to on the next working day. Please be advised that our couriers do not deliver on Sundays. Should any unforeseen delays arise, our client services team will personally contact you via telephone or email to keep you informed.

Are taxes and VAT included in the prices shown?

Yes, all prices displayed on Braelynlondon.com are fully inclusive of Value Added Tax (VAT).

What details should I verify before finalising my order?

To ensure the seamless and timely delivery of your Braelyn London pieces, we kindly request that you carefully verify both your delivery and billing addresses prior to checkout. Please note that once the official invoicing process has been completed, we are unable to amend address or billing details.

How should I care for my Braelyn London pieces?

Our creations are crafted from exceptionally delicate materials and refined fabrics. To preserve their exquisite condition and longevity, we highly recommend strictly adhering to the specific care and washing instructions provided with each individual item.

How may I track the progress of my order?

You may effortlessly monitor the status of your delivery at any time by visiting the 'Order Details' section within your account on our website.

What should I bear in mind upon receiving my delivery?

Whilst we take the utmost care in packaging our products, occasional damage during transit by the courier may occur. We kindly ask that you inspect the exterior of your parcel upon arrival. Should you notice any signs of mishandling such as crushing, tearing, or water damage please bring this to the immediate attention of the courier and ensure a formal damage report is filed before accepting the delivery.

What is the procedure if my bespoke ring requires a different size?

Every ring you order is exclusively handcrafted to your specified measurements. Should you require an adjustment to a larger or smaller size, the piece must be returned to our atelier for meticulous reworking. Please be advised that as this requires additional craftsmanship, a sizing fee will apply. For further assistance or to discuss your ring measurements in detail, we warmly invite you to contact our dedicated client services team on [email protected].