To ensure your handcrafted Braelyn London pieces retain their enduring brilliance and flawless condition, we kindly advise following these care guidelines:

• To protect your Braelyn London pieces from harsh chemicals, we recommend removing them before swimming in the pool or the sea. Please endeavour to store your items in a cool, dry place whenever possible.

• As perfumes, lotions, and cosmetics can diminish the lustre of stones and metals, we advise applying these products before putting on your jewellery, ensuring they are fully absorbed prior to contact.

• Protect your designs from external elements such as water, humidity, and intense sunlight. Store them in a cool, dry environment and avoid prolonged exposure to direct sunlight.

• To maintain the graceful shape of your chains and necklaces and prevent tangling, we highly recommend storing them with their clasps securely fastened.

• Please remove your Braelyn London pieces during physical activities. Keeping them safely in their original box will help preserve their pristine condition from the very first day.

REPAIR SERVICES

We remain completely at your service throughout your journey with our creations. All purchased Braelyn London pieces are supported by our comprehensive care and repair service. Our aftercare encompasses professional jewellery cleaning, polishing, re-plating, and precise restoration.

• Upon receipt, your piece requiring care will be sent to our atelier and meticulously examined by our master artisans.

• The necessary procedures and a repair estimate will be communicated to you. Upon your approval, the care and restoration process will promptly commence.

• Each repair is assessed individually, and completion typically takes around two weeks. Following this bespoke process and rigorous quality control, your jewellery will be beautifully restored and ready to be reunited with you. Our team will contact you to confirm when your piece is ready.