WARRANTY TERMS & EXCLUSIONS
At Braelyn London, we take immense pride in the exceptional quality of our creations. The jewellery pieces you have acquired are accompanied by a 1-year (one-year) warranty against manufacturing and craftsmanship defects, valid from the date of purchase.
1. Scope of Warranty
During this period, the following instances are covered under the Braelyn London guarantee:
Craftsmanship Defects: Issues arising from the manufacturing process regarding links, clasp mechanisms, or the plating.
Crystal Stones: Should a crystal stone featured in our designs become dislodged, the replacement of the stone will be carried out entirely free of charge under this warranty.
2. Designs Featuring Freshwater Pearls
Our freshwater pearl creations possess a delicate nature and are subject to specific care procedures:
Loss of Pearl: In the unfortunate event that a pearl becomes dislodged and is lost, the provision of a replacement pearl is not covered by the warranty.
Restoration Service: If you are able to return the dislodged pearl to us, and provided there is no other damage to the piece, our atelier will meticulously reset the pearl free of charge.
3. Warranty Exclusions
The warranty will be considered void under the following circumstances:
If a Braelyn London piece undergoes any alteration or repair (such as resizing, soldering, etc.) by a third-party jeweller or repair workshop without our prior consent.
Damage resulting from mishandling, including crushing, snapping, deformation, or exposure to harsh chemicals (such as perfume, chlorine, etc.).
With the exception of the aforementioned "crystal stones", the complete loss of the jewellery's main body or its pearls falls outside the Braelyn London warranty.
Our silk scarf collection is exempt from the 1-year jewellery warranty. Our returns and exchanges procedure applies solely in the event of a manufacturing fault identified upon delivery.
CLIENT SERVICES
Should you have any inquiries regarding our warranty, care, and repair services, or wish to request further information about the process, our team will gladly assist you, managing every step with the utmost diligence.
Email: [email protected]
Telephone / WhatsApp: +90 533 388 49 68
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